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Concierge
The concierge service works at the hotel on a 24-hour basis.
Diligent employees of the service will provide you with any necessary information on the hotel and the city at any time, arrange breakfast/dinner/supper deliver to your room at your request, order a taxi for you, arrange cleaning and ironing of your clothes; if necessary, they will wake you up in the morning at a set hour and solve any issues relating to the hotel services.
You can address the concierge service in person or you can call using the system of internal communication.